Receptionist and call handling service
Welcome to OGA in the office, your new virtual office assistant, ready to cater to the needs of offices and businesses all across Nigeria. Locally based but internationally trained. OGA's staff have been serving both local and international companies for many years. We believe that increasing access and maintaining a high quality customer service is key to any business growth, and our passion is to aid your company to do precisely that.
Our service is ideal for handling calls outside of standard office hours or when call volumes overflow. We operate 24 hours a day, 7 days a week, making sure no call is ever missed. Our receptionists are trained to the specifications of each company and will handle each caller in a professional and seamless manner.
Messages taken can be communicated in a number of ways (via text messages, emails, phone calls), ensuring you will be able to attend to your clients quickly. We will work closely with you to guarantee your particular needs are met. We use dedicated account managers whose top priority will be to make sure your business runs as smoothly as possible. Contact us for a free trial now!
Partnering with some of the leading telecommunications actors in the world, OGA In the Office can also provide you with international access numbers from the United Kingdom, Europe and USA, leading directly to your company. This is ideal for businesses looking to take the first step onto the international market, or for those who are already global players and want to simplify client access. Pleas call us for further information!
Message taking service
With OGA in the Office, you will never have to worry about business calls going unanswered, or being dealt with in an unsuitable way. Whether you are just stepping out of the office for a short moment, or are looking for cover for longer periods or out of hours, our receptionists will be on hand to answer all your calls in a polite and professional manner.
Once a message has been taken, it will be relayed to you in a method of your preferred choice. These include emails, text, messaging, phone calls or fax. Your message will be forwarded to you without delay, making sure no contact is ever missed. Consider OGA your very own personal assistant!
If your company requires out of office hours cover, we can ensure that no calls are missed. Our Operators are on call 24-hours a day, 7 days a week, and can provide a comprehensive emergency response for your business. We will ensure that any situation is managed quickly and efficiently according to your specific instructions.
Working together with some of the leading actors within the telecommunications industry, OGA in the Office is also able to offer you web, video and teleconferencing services, from standard meetings to Investor Relations Calls, Quarterly announcements and anything between 50-1000+ participants.
Working with professional designers in London, we are able to offer you a range of marketing materials, from flyers and leaflets to business cards and logo designs. A dedicated designer will work to your specifications and wishes to create a unique and selling design to promote your business in the best possible way, all at competitive rates. Please contact us for a sample of our portfolio or with any requests you may have.
Can I decide when to divert my calls to you?
Yes, you can divert your calls to us at anytime as little or as often as you like, the control is at your fingertips!
Do I need special equipment to use your services?
No, you simply require Call Diversion or call forwarding. If you don't have this already your phone provider can set this up for you. For more information on how this works please see the Overflow Call Handling page.
Are the calls answered in my company's name?
Absolutely. We will provide you with a dedicated number just for your business calls. When your number is called this will automatically bring your screen up in front of the telephone PA, enabling them to answer with your company name and your preferred greeting!
How are the messages sent to me?
Immediately via email, call patching (seamless call transfer to you), call out - message relay. We do offer a Text service for an additional charge per message. You can also receive a summary of your calls via email each and every day at a time and email address of your choice.
Can I still answer my calls if I wish to?
Yes, you only need to activate the divert when you want us to take the calls.
What if more than one person is calling me at any one time?
You can set your call diversion so if you are on the phone or away from your desk we can take the calls for you. We can handle over 500 calls per hour so our team can take simultaneous calls for you within 7-12 seconds of the calls coming through our system.
Are all calls answered within the Nigeria, even after normal office hours?
Yes, all our calls are answered live by our team of trained & experienced PA's in our Lagos offices. So we do not disperse any calls to anywhere else abroad.
I currently divert my calls to my mobile – how will your service benefit me?
Well, when you are out and about, in a meeting or driving in your car, most of the time it is inconvenient to take business calls. It also doesn't always give out the professional image you wish to portray to your clients. Let us take the calls for you and if you wish we can text you the message, so you can still call that person back there and then if you so wish.
I already have staff to answer my calls, so why would I need your services?
Every business, no matter what their size, misses calls. This is for a number of reasons, mainly due to the operator(s) already engaged on the phone or calls being held in a queue or not answered – callers simply hang up! You can ensure that every call of this nature is diverted to us and is answered and a message taken so you can get back to them. The caller will still think they are speaking to your business and will be reassured that the person that they need to speak to will call them back.
Are there any hidden costs?
No, you pay an initial set-up fee, along with the agreed monthly package costs. All of these will be clearly explained to you before you decide to take up the service with us.
Can I change the package I sign up for?
If your call volume increases or decreases significantly you simply need to contact your dedicated account manager who will adjust the package to a more suitable one for your needs - and there is no charge for doing so!
Do you offer an emergency call out service, especially for out of hours?
Our Bureau is open 24/7 - 365 days a year. This enables us to offer this as part of our standard service. Please speak to our Sales Department for more information on how this can work for your business.
Will your staff know enough about my business to assist my callers?
We like to hold certain information as standard to help us assist callers. For example, details of your postal address, fax number, company email address as well as your website so we can provide these to callers who are just after this information. No-one expects a receptionist to know all the business answers and we will always advise the caller that the person best suited to assist them with their query will get back to them. We are more than aware that the best person to talk about your business is you!
We know you're busy. So give us a call or fill out the form below and let us take care of business for you, starting today!
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